Contact us

Need help with a part, fitment or an order? Send us the details below.

Prefer to speak to us? Call 07443 078797 · WhatsApp us · Email our team

We aim to reply to written enquiries within 24 hours.

Helpful answers

Contact & ordering FAQs

Browse by topic or search for a quick answer. Still need a hand? Use the form above.

How can I check availability before ordering?

Send the product link or SKU, the exact option, quantity and delivery postcode or country. If you opened this form from a product page, those product details may already be filled in. Add any deadline so we can check availability and expected timing for the option you need.

What does ‘available to order’ mean?

It means the item can be ordered; it does not by itself confirm that it is physically in stock or ready for immediate dispatch. Check the availability message for your selected option and contact us if a delivery date matters.

Can different product options have different lead times?

Yes. Sizes, finishes, compounds and kit components can have different availability. Select the exact option before checking the product page, and include that option in your enquiry.

I need a part for a track day or fitting appointment. What should I do?

Tell us the date, product, option, quantity and delivery postcode before ordering. We can check the latest information available. Allow time for delivery and installation, and confirm timing before making firm arrangements.

Can you help confirm whether a part fits my car?

Yes. Include your make, model, year, engine and registration or VIN, together with the product link or SKU. Tell us about factory options and modifications that could affect compatibility.

What information do you need for a modified car?

Describe the relevant parts already fitted and how you use the car: road, occasional track days or regular circuit use. Include your aims, budget and any priorities such as comfort, noise, clearance or adjustment.

How do I check which brake parts I need?

Include the axle, caliper type, disc size and factory brake package where known. Different brake packages can be fitted to the same model. If you are unsure, email or WhatsApp clear photographs so we can help identify the specification.

Can you help me choose suspension for road and track use?

Tell us your vehicle, current suspension, road and track use, budget and desired ride height. Mention electronic dampers, wheel and tyre sizes, and whether ride comfort or circuit performance is your priority.

What should I include in a wheel or spacer enquiry?

Include wheel diameter, width and offset, tyre size, brake specification and current suspension or ride height. For spacers and fixings, also include the bolt pattern, centre bore, thread and seat type where known. Wheel diameter alone does not confirm brake clearance.

How do I choose the right service kit?

Check the engine, model year, sump type where relevant, selected oil and filter or spark-plug options. Send your vehicle details and the exact kit option if you need a check. The product description lists the contents and quantities included.

Does a service kit’s availability depend on its components?

A complete kit needs every required component. If availability is unclear, send the exact selected kit option so we can check the oil, filters, plugs and any other included parts together.

Can I enquire about a part I cannot find on the website?

Yes. Send the manufacturer, part number and vehicle details, plus a link or photograph if available. We can check whether we can supply it and confirm the price and lead time before you decide.

Can I ask about fitting, alignment or track preparation?

Yes. Tell us your vehicle, the work or parts you have in mind, your current setup and preferred dates. We can discuss the fitting requirements and available arrangements before you book.

How do I get an update on an existing order?

Include your order number and the email address used at checkout. Tell us which item you are asking about and whether you need an availability, dispatch or tracking update.

What is the difference between dispatch and delivery?

Dispatch is when your parcel leaves the sender. Delivery is when it reaches you. A dispatch estimate is not an arrival date, and transit time depends on the courier service and destination.

Where can I check delivery charges and destinations?

Enter your delivery address at checkout to see the available services and charges for your basket. Read our shipping policy for more information. Contact us if your destination or item needs checking.

Can you help with an international delivery enquiry?

Send the product, selected option, quantity and destination country and postcode. Availability of shipping services depends on the item and destination, so ask us to check any restrictions before ordering.

Can I change an order or delivery address?

Contact us as soon as possible with your order number and the change you need. We will check the order’s status and what can still be changed. Do not assume a change is confirmed until we have replied.

How do I ask about a return?

Read our returns and refunds policy, then contact us with your order number, the item and reason for return. We can confirm the next steps and the appropriate return details for your order.

What if an item arrives damaged, incorrect or incomplete?

Contact us with your order number and explain what arrived. Email or WhatsApp clear photos of the item, packaging and delivery label where useful, and keep the packaging while we review the issue.

How can I send photographs or documents?

The form accepts text enquiries. To send photos or documents, email sales@nineteen72performance.co.uk or message us on WhatsApp. Include your order number or the product you are asking about.

How quickly will you reply?

We aim to respond to written enquiries within 24 hours. Include the key details in one message so we can help efficiently. You can also call 07443 078797 or contact us on WhatsApp.

Who can help with a missing Laps reward or account issue?

Use the form above and include your order number where relevant. Check that you are signed in with the email used for your order, and describe the reward or account issue. Never send passwords or sign-in codes. Your rewards profile shows the current reward conditions.

What should I include if I need help with My Garage?

Tell us your vehicle and what you were trying to add, save or view. Include the device and browser you use and the steps that led to the issue. You can email or WhatsApp a screenshot, keeping any private information out of view.