Frequently Asked Questions

Choose Sign in below and use the same email address you use for your Nineteen72 orders. Follow Shopify's secure sign-in steps to access your account. You can also use the account icon in the store menu.

Use your existing Nineteen72 customer account. Sign in before ordering and use the same email address for purchases and rewards.

Open Nineteen72 Laps from the store menu to see your available balance and current rewards in Appstle. Pending purchase Laps become available 30 days after payment. Membership information appears in your rewards profile when available.

Collect 1 Lap per whole £1 of eligible product spend, including VAT. Delivery, gift cards, sale-priced or discounted items and trade purchases are excluded. Check each Appstle activity and reward for its conditions.

Sign in, open Spend Laps and choose an available reward for your tier. Copy your personal reward code and apply it at checkout using the same customer account.

Your tier makes your Laps go further: 1,000 Laps are worth £10 at Rookie, £12.50 at Contender, £20 at Pro or £25 at Champion. Choose £5 off £100, £10 off £200, £25 off £500 or £50 off £1,000 of eligible products.

Minimum spends include VAT and exclude delivery and ineligible products. Use one reward or discount code per order; it cannot be combined with any other product, order or shipping discount. Rewards apply only to eligible products and variants shown in your rewards profile. Returns and refunds remove the Laps earned on refunded items; pending Laps are cancelled. Spending Laps does not reduce your qualifying lifetime spend. Laps and standard reward codes do not expire.

Check that you are signed in with the email address used for the order. Purchase Laps remain pending for 30 days after payment. For help, contact Customer Service with your order number. Never share your sign-in code or password.